Thank-the-Donor

Thank the Donor Appreciations

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overview

frequently asked questions

How did the blood recipient get my email address?
They didn’t. Neither the blood recipient, nor anyone else, who wrote you the Thank You message has your email address, or any other direct personal information about you.

How was I identified as this recipient’s blood donor?
On every unit of blood product we send to a hospital there is something called a Donor Identification Number, or DIN. The DIN is a federally-required label that allows hospitals and blood banks to know exactly where a blood donation came from. It is a 13-digit code that contains no other identifying donor information. Using the DIN, and an online tool called Thank the Donor, the recipient of your blood was able to send a thank you email to ImpactLife, not directly to you. We have staff members who receive incoming thank you emails from blood recipients. Our staff members have secure access to the ImpactLife donor database, and use the DIN to find the name and email address of the donor who provided the blood product that help saved the recipient’s life. Our staff forward the messages on to the appropriate donors. The person who sent the thank you email will receive NO information about the person who donated the blood.

Has any of my personal information been shared with the person who received my blood?
No. All thank you emails sent from blood recipients come directly to ImpactLife. One of our staff uses our secure database to identify the blood donor and their email address, and then our staff member sends the thank you email to the donor. The person who sent the thank you email will receive NO information about the person who donated the blood.

Can I contact the person who received my blood?
No. Federal Privacy Laws prevent us from sharing any distinct identifying information about either blood recipients or blood donors.

Can I learn more about the person who received my blood?
No. Federal Privacy Laws prevent us from sharing any distinct identifying information about either blood recipients or blood donors.

Can the blood recipient continue to contact me?
The blood recipient could send you another message using our Thank-The-Donor™ program – the same way they sent the first message. But all thank you emails sent from blood recipients come directly to ImpactLife. One of our staff uses our secure database to identify the blood donor and their email address, and then our staff member sends the thank you email to the donor. You will never receive an email directly from the person who received your blood.

Privacy Statement

ImpactLife is prohibited by law to share any contact information between blood donors and blood recipients. No contact information or identifying patient information will be shared between the blood recipient and/or sender of the message and the blood donor.

All messages sent through the Thank-The-Donor™ website are received by ImpactLife and vetted prior to being forwarded by ImpactLife to the blood donor. The sender of the message DOES NOT have access to the email address, or any other contact information, related to the blood donor. The blood donor receiving the message DOES NOT have access to the email address, or any other contact information, related to the blood recipient and/or sender of the message.

NOTE: Messages will only be forwarded to blood donors via email. Messages sent to blood donors through the Thank-The-Donor™ website will only be forwarded to blood donors who have current email addresses in the ImpactLife database. If a blood donor has unsubscribed from the ImpactLife email service, they will not receive any messages sent through the Thank-The-Donor™ website. If a blood donor does not wish to receive any messages sent through the Thank-The-Donor™ website, they can click the “Unsubscribe” button at the bottom of any ImpactLife email, or they can contact ImpactLife at (800) 747-5401 and request to be placed on the Do Not Email list.